Delivery · Courier management
Courier tracking software: every order and every courier on one screen
Assign delivery orders to couriers and follow every order on the board as it's prepared, dispatched and delivered. The estimated arrival time of Yemeksepeti and Trendyol couriers sits on the same card.
- Your own couriers or a delivery service
- On Standard and higher plans
00:20:59
00:04:57Paketmaster order board · sample data
Definition
What does a courier tracking system do?
A courier tracking system shows which stage a delivery order is at, and which courier has it, from the moment it leaves the kitchen until it reaches the customer. For a restaurant, the real value is visibility: how long orders wait during the rush, how many deliveries each courier makes, and which orders are running late.
In-depth guide (Turkish): What is a courier tracking system?What goes wrong without courier tracking
- "Where's my order?" calls tie up the till during the rush
- Ready orders sit on the counter, food goes cold and ratings drop
- At the end of the day, who carried how many orders is guesswork
Features
What's in Paketmaster courier tracking?
Courier management and reporting are part of the Paketmaster package.
Assign orders to couriers
Choose which courier takes each ready order from the dashboard; the assignment is stored with the order.
Status board
Preparing, out for delivery and delivered at a glance, so you spot a late order right away.
Delivery time records
Every order's delivery time is recorded, so you can see where time slips away at peak hours.
Courier performance report
Orders carried and delivery times per courier, so shift and bonus decisions rest on data.
Tracking link for customers
For orders you take directly, you can send the customer a tracking link. Delivery apps mask customer contact details, so for their orders this step happens in the app.
Delivery service partners
Work with your own couriers or with delivery partners such as Vigo and Maxijett; every order still sits in one dashboard.
Metrics
Which metrics should you track in your courier operation?
Paketmaster records delivery times and courier performance; these four questions can anchor your weekly review.
| Metric | What it shows | How to improve it |
|---|---|---|
| Delivery time | Time from the order being ready to reaching the customer | Zone planning and extra couriers at peak hours |
| Wait on the counter | How long a ready order waits before a courier leaves with it | Running prep and dispatch from the same screen |
| Orders per courier | How evenly shifts and courier workloads are balanced | Planning shifts around order volume |
| Late orders | Orders delivered after your target time | Reviewing the causes of delays every week |
Decision guide
Your own couriers or the app's couriers?
Delivery-app couriers add no fixed cost, but the delivery experience is out of your hands. Your own couriers give you control, but cost more if they aren't used efficiently. Most businesses use both, and Paketmaster shows both models on the same board.
Read the cost and decision guide (Turkish)Start tracking couriers in 3 steps
- 1
Start a 15-day free trial of the Standard plan and add your couriers as users.
- 2
Connect the delivery service you work with, or start with your own team.
- 3
Assign orders from the board and follow delivery times in your reports.
Pricing
Which plan includes courier tracking?
Courier integration comes with Standard and higher plans. You can try any paid plan free for 15 days.
Standard
1,499 TL+ VAT /month
- Courier integration
- 10 integrations per delivery app
- Cash register POS (ÖKC) integration
- 3 users
Premium
2,999 TL+ VAT /month
- Everything in Standard
- Unlimited users and integrations
- Brand and branch modules
- AI performance assistant
Enterprise
Custom pricing
- Everything in Premium
- Unlimited branch management
- Advanced analytics dashboard
FAQ
Courier tracking FAQ
No, it isn't a separate product. Courier management and reporting are included in Paketmaster's Standard and higher plans.
Yes. Add your couriers and assign orders from the board. If you work with delivery service partners, you manage them in the same dashboard.
Delivery apps mask customer contact details, so a tracking link can't be sent through Paketmaster for those orders; customers track them in the app itself. For orders you take directly, you can send a link.
Yes. Delivery-app orders appear on the same order screen with their status, side by side with the orders your own couriers carry.
Reports include delivery times and per-courier performance records. You can review them together with your sales reports by channel and by hour.
Stay in control while your orders are on the road
Try the Standard plan free for 15 days. No credit card required.